aub8 Privacy Policy — Your Data, Your Rights

1. Introduction

aub8 ("we", "us", "our") is committed to protecting the personal information of every player who uses the aub8 platform at aub8.org. This Privacy Policy explains what personal data we collect, the purposes for which we process it, the parties with whom it may be shared, and the rights available to you in respect of that data. Please read this policy carefully before registering an account or using any service on the aub8 platform.

By registering an account with aub8 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. This policy applies to all players located in Bangladesh and any other jurisdiction from which access to aub8 is made.

2. Privacy at a Glance

The cards below summarise six core principles that govern how aub8 handles your data. These summaries are an aid to understanding — the full detail is contained in the sections that follow.

3. Information We Collect

aub8 collects personal data directly from you when you register, make a deposit or withdrawal, contact our support team, or otherwise interact with the platform. We also collect certain data automatically when you use our website. The categories of personal data we may collect include:

• Identity data — full name, date of birth, national identification number or passport details, used for KYC verification.
• Contact data — mobile phone number, email address, and residential address in Bangladesh or elsewhere.
• Financial data — transaction history, deposit and withdrawal records, payment method identifiers (e.g. bKash account number, Nagad number, Rocket number, card details). We do not store full card numbers — these are handled by our payment processors.
• Technical data — IP address, browser type and version, device type, operating system, time zone, and pages visited on the aub8 platform.
• Usage data — gameplay history, betting records, session durations, bonus claims, and support ticket history.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless we are legally required to do so as part of a regulatory compliance process.

4. How We Use Your Information

aub8 processes your personal data for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile throughout the life of your account.
• Transaction processing — to process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests back to your nominated payment method.
• Legal and regulatory compliance — to meet our obligations under applicable anti-money-laundering laws, know-your-customer regulations, and responsible gaming requirements, including age verification.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities on the platform.
• Customer support — to respond to your enquiries, resolve complaints, and improve the overall support experience we provide to players across Bangladesh.
• Platform improvement — to analyse usage patterns, identify technical issues, and develop new features that better serve Bangladeshi players on desktop and mobile devices.

5. Legal Basis for Processing

Where applicable data protection law requires aub8 to identify a legal basis for processing your personal data, we rely on one or more of the following grounds:

• Contract performance — processing necessary to provide the account, gaming, and payment services you have requested from aub8.
• Legal obligation — processing required to comply with anti-money-laundering legislation, KYC regulations, age verification requirements, and any other applicable legal duty.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and general service improvement, where those interests are not overridden by your privacy rights.
• Consent — where we send you optional marketing communications or use non-essential cookies, we will seek your explicit consent and you may withdraw it at any time.

6. Sharing of Personal Data

aub8 does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay, and card payment networks, to the extent necessary to execute your deposit and withdrawal instructions.
• Identity verification providers — third-party KYC and age verification services that help us confirm player identity and comply with our regulatory obligations.
• Legal and regulatory authorities — where we are required by law, court order, or regulatory direction to disclose personal data, including any competent authority investigating financial crime.
• Technology service providers — hosting, infrastructure, analytics, and customer support tool providers who process data strictly on our behalf under contractual confidentiality obligations.

All third parties with whom we share data are contractually required to protect it to at least the same standard that aub8 applies, and to use it only for the specific purpose for which it was shared.

7. Payment Data and Financial Privacy

Because aub8 serves players across Bangladesh who rely on mobile financial services, we understand that payment privacy is particularly important to our community. When you make a deposit via bKash, Nagad, or Rocket, the transaction reference number and your registered mobile number associated with that payment account are recorded solely for the purpose of matching the incoming funds to your aub8 account, processing any withdrawal to the correct recipient, and maintaining the transaction records required by law.

We do not store full debit or credit card numbers on our servers. Card payment data is tokenised and handled exclusively by our PCI-compliant payment processing partners. aub8 retains only a masked reference sufficient to identify the card type and last four digits for customer service purposes.

8. Cookies and Tracking Technologies

aub8 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players interact with the site. We categorise our cookies as follows:

• Essential cookies — strictly necessary for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without disrupting core site functionality.
• Analytics cookies — used to understand aggregate usage patterns, such as which game categories are most popular among players from Dhaka, Chittagong, and other regions of Bangladesh. These cookies do not identify you personally.
• Preference cookies — used to remember settings you have chosen, such as language preference or display options, so you do not need to re-select them on every visit.

aub8 does not use third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair platform functionality.

9. Data Retention

aub8 retains personal data for as long as your account remains active and for a period thereafter as required by applicable law or as necessary to resolve disputes, enforce our agreements, or satisfy regulatory requirements. In practice, anti-money-laundering regulations typically require transaction and identity records to be retained for a minimum of five years from the date of the relevant transaction or the closure of the account, whichever is later.

When your account is closed — whether at your request or by aub8 — we will anonymise or delete personal data that is no longer required for legal or operational purposes within a reasonable period, subject to any applicable retention obligations.

10. Your Rights

Subject to applicable law, you have the following rights in respect of the personal data that aub8 holds about you. To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in any event within 30 days of receipt of your request.

• Right of access — you may request a copy of the personal data we hold about you, along with information about how and why we process it.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right to erasure — in certain circumstances you may ask us to delete your personal data. This right is subject to our legal retention obligations; we may not be able to delete data we are required by law to keep.
• Right to restrict processing — you may ask us to limit the way we use your personal data in certain circumstances, for example while a complaint is being investigated.
• Right to object — where we process your data based on legitimate interests, you have the right to object. We will then cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, contact us at [email protected] with the subject line "Privacy Request" and a description of your request. We may ask you to verify your identity before acting on the request, as a security measure to protect your data from unauthorised disclosure.

11. Security Measures

aub8 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the aub8 platform, encrypted storage of sensitive account data at rest, access controls limiting which staff members may access personal data, regular security reviews and vulnerability testing of our systems, and two-factor authentication options for player accounts.

While we take security seriously, no online platform can guarantee absolute security. If you believe your aub8 account has been compromised, please contact us immediately at [email protected] so we can take prompt protective action.

12. Children's Privacy

aub8 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a person under 21 has registered an account or provided personal data to us, we will immediately close the account, void any associated transactions, and delete the personal data in question. If you believe a minor has accessed aub8, please notify us immediately at [email protected].

13. Changes to This Privacy Policy

aub8 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will endeavour to notify registered players — for example by displaying a prominent notice on the platform or sending a notification to your registered mobile number or email address. The date of the most recent revision is shown at the top of this page.

Your continued use of the aub8 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you must stop using the platform and may close your account by contacting our support team.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aub8 handles your personal data, please contact our dedicated support team. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]