Responsible Gaming at aub8

Deposit Limits — Spending in Control

One of the most effective ways to keep gambling enjoyable is to set a clear budget before you start. aub8 lets you set a daily, weekly, or monthly deposit limit on your account. Once you reach your chosen limit, no further deposits will be accepted until the period resets — protecting you from spending more than you planned, even in the heat of a big match or a winning streak.

To set or change your deposit limit, contact our support team at [email protected]. Limit increases take 7 days to come into effect, giving you time to reconsider. Limit decreases take effect immediately. This cooling-off design is intentional: it is much easier to reduce your spending cap than to raise it, which encourages careful, considered decisions about your bankroll.

Time-Out — Taking a Short Break

Sometimes you just need a pause. Whether you have been playing a bit more than usual, or you simply want to step back and clear your head, aub8's time-out feature lets you suspend your account for a defined period without permanently closing it. Available time-out durations are:

• 24 hours — a quick reset after an unexpectedly long session.
• 7 days — a full week away from the platform to refocus and reassess.
• Up to 6 weeks — an extended break for players who feel they need more distance from gambling.

During a time-out, you cannot log in, deposit, or place bets. All scheduled marketing communications are automatically paused. When your time-out expires, your account simply becomes accessible again — there is no pressure to return before you are ready. To activate a time-out, contact our support team at any time.

Self-Exclusion — When You Need a Longer Break

Self-exclusion is a more serious step designed for players who believe their gambling has become a problem or who want to ensure they cannot gamble for an extended period. Once you request self-exclusion, your account is immediately locked and you will not be able to register a new account using the same personal details. Available self-exclusion periods at aub8 are 6 months, 1 year, 2 years, 5 years, or permanent exclusion.

During the exclusion period, aub8 will make every reasonable effort to identify and close any accounts you may attempt to open. Any winnings accumulated during a self-exclusion period will be forfeited. This is a firm policy: it exists to protect you, not to penalise you.

Activity Tracker — Know Your Numbers

Honest self-assessment starts with accurate information. Every aub8 account includes a full activity history showing your deposits, withdrawals, net win or loss over any selected period, total time spent on the platform, and the games or sports markets you have used most. Reviewing this information regularly is one of the healthiest habits a player can build.

If your activity history shows patterns that concern you — such as session lengths that have been creeping up, or a sustained net-loss trend over multiple months — please treat that as a signal to act. Use the deposit limit or time-out tools, or contact our support team to discuss your options. Noticing a problem early is a sign of strength, not weakness.

Protecting Minors

aub8 enforces a strict 21+ age policy. All new players are required to complete KYC age verification before their first withdrawal, and we reserve the right to request identity documents at any time. Any account found to belong to a person under 21 will be immediately closed, all transactions voided, and any funds returned net of bonuses already used.

If you share a device with family members, including younger relatives, we strongly recommend using a strong, unique password for your aub8 account and enabling any available device lock screen so that younger household members cannot access gambling content. Parental control software can also provide an additional layer of protection.

Getting Help — You Are Not Alone

If gambling has become more than a game — if it is affecting your finances, your family life, or your mental health — please reach out. aub8's support team can connect you with guidance, activate protective tools on your account, or help you close your account if that is the right decision for you. There is no judgment here. Our team includes people who understand the pressures that come with problem gambling, and they will treat every conversation with complete confidentiality and compassion.

Beyond aub8's internal support, we encourage players who are struggling to speak with a trusted family member, a doctor, or a community leader. In Bangladesh, religious and community support networks — including local mosque and temple communities, as well as mental health professionals in Dhaka and other major cities — can provide valuable in-person guidance that complements the tools we offer online.

Our Commitment to the Bangladesh Community

aub8 was built for the Bangladeshi market and we take our responsibilities to that community seriously. The majority of our players use aub8 responsibly — they deposit what they can afford, enjoy the excitement of cricket betting or live casino games, and withdraw their winnings when they are ready. We want to protect that experience and ensure it remains positive for every player.

We review our responsible gaming policies annually and update our tools whenever better options become available. We monitor player behaviour at a platform level to identify accounts that may be showing signs of harm, and we proactively reach out when our systems detect patterns that concern us — such as significant escalation in deposit frequency or session length over a short period.

Gambling should enhance your enjoyment of sport and games — not create stress or hardship. If it ever stops being fun, the tools and support described on this page are here for you, and they are available immediately at no cost and without judgment.